Welcome to Ghumakkad Basera. This Return & Refund Policy explains the terms and conditions related to booking cancellations, refunds, and payment disputes for services booked through our platform.
By making a booking through Ghumakkad Basera, you agree to the terms outlined below.
1. Nature of Services
Ghumakkad Basera provides booking services for:
- Hotels
- Hourly Rooms
- Night Stay Rooms
- Marriage Halls
- Farmhouses
As these are accommodation and reservation services, physical product returns are not applicable.
2. Cancellation & Refund Policy
Same-Day Booking Cancellation
If a booking is cancelled on the same day it is made, no refund will be provided.
Cancellation After 2–3 Days of Booking
If a booking is cancelled after the booking is 2 to 3 days old, the customer will be eligible for a 70% refund of the booking amount.
Refund Calculation
- Refund Amount: 70% of the total booking amount
- Remaining 30% will be retained as administrative, processing, and reservation charges.
3. Non-Refundable Situations
No refund will be provided in the following cases:
- Same-day booking cancellation.
- No-show at the property.
- Failure to present valid identification at check-in.
- Violation of hotel, farmhouse, marriage hall, or property policies.
- Incorrect information provided by the customer during booking.
- Booking cancellation after check-in.
- Special promotional or non-refundable bookings, where clearly mentioned.
4. Refund Processing Time
Approved refunds will be processed through the original payment method used during booking.
Refunds are generally processed within 7 to 10 business days, depending on the customer’s bank or payment provider.
5. Property Unavailability
In rare situations where a booked property becomes unavailable due to circumstances beyond our control, Ghumakkad Basera may:
- Offer an alternative property (subject to availability), or
- Provide a refund as deemed appropriate by the company.
6. Payment Disputes
Customers are encouraged to contact our support team before initiating any payment dispute or chargeback. We will make reasonable efforts to resolve concerns promptly.
7. Modification of Policy
Ghumakkad Basera reserves the right to modify, update, or amend this Refund Policy at any time without prior notice. Changes will become effective immediately upon publication on the website.
8. Contact Information
For cancellation requests, refund inquiries, or support, please contact:
Ghumakkad Basera
Address:
Vinayak Apartment 7, Sri Giriraj Vihar, Bhairav Nagar, Lalapura, Vaishali Nagar, Jaipur, Rajasthan – 302021, India
Mobile: +91 70140 23627
Note: Refund eligibility is determined according to the terms stated above and the specific conditions of the booked property. By completing a booking with Ghumakkad Basera, you acknowledge and agree to this Return & Refund Policy.